BELOW ARE FREQUENTLY ASKED QUESTIONS, YOU MAY FIND THE ANSWER FOR YOURSELF
Who is NextLED Brand or Nextool Inc.?
NextLED currently offers lighting solutions focused on battery operated and rechargeable LED lights in the following categories: Automotive, Home, and Construction Job Site. Our global headquarters, located in Schaumburg, Illinois, includes Marketing, Product Management, Engineering, R&D, and Customer Support. Our dedicated team is committed to understanding the consumer and innovating on new and existing LED solutions. Integrity, quality, and workmanship is found in every product we sell! We believe in our products so much that we back each product with a one-year warranty. You are welcome to contact us with any questions, comment, or warranty concerns you may have.
Is there a warranty offered on your products?
NextLED products have been manufactured and tested to the highest quality standards. This limited warranty covers defects in material or damages on arrival. Only customers purchasing NextLED products directly from mynextled.com or from authorized retailers or resellers are covered under our limited warranty. NextLED currently provides a 1-year warranty on all NextLED products. Register your product today to receive the full benefits of your warranty, which includes quarterly giveaways, special promotion codes, and more!
Do you offer discounts on large orders?
We provide volume discounts for bulk orders. Please refer to the information below for instant bulk order savings. You may qualify for even higher discounts. Request a quote by contacting our sales team directly at email@example.com. Unlock 15% off when you use coupon code “nextled15” on orders over $500 Unlock 20% off when you use coupon code “nextled20” on orders over $1000
Can I use more than one coupon code or discount offer on an order?
You may only use one coupon at checkout at a time
How can I earn rewards?
There are several ways to earn rewards at mynextled.com. For more information regarding our rewards program, we recommend visiting our rewards page.
How to redeem my rewards?
You can apply your points or coupon code at checkout to redeem your rewards.
What is your return policy?
NextLED will accept returns for refund if a request is made within 14 days of purchase with original receipt of purchase, and if the product is purchased directly from mynextled.com. No returns for refund will be accepted after 14 days. A customer may receive a replacement beyond the 14 days if the issue is regarding warranty/defective products. Customers who return the product within the appropriate time due to buyer’s remorse will be responsible for all return shipping costs. Customers who receive a defective item will receive a return shipping label and will not be responsible for return shipping. PLEASE NOTE: If you purchased the product from a third-party seller, please contact the seller directly as NextLED cannot provide a refund for such purchases. This limited warranty does not apply to products purchased from unauthorized resellers. NextLED is not responsible for a refund and/or replacement of those products. To make a warranty claim you must have your original receipt of purchase. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
How long does it take for my order to process and ship?
Processing orders usually takes less than 24 hours. Orders placed on our website using the free shipping option should be delivered within 3-5 business days of the day the order was placed.
How do I qualify for the free shipping offer?
• Free shipping will be automatically applied to all orders with a total of $40 or greater, as long as the total order weight does not exceed 15 pounds and the shipping address is within the contiguous United States (the 48 physically connected states). • For orders over 15 pounds or outside the contiguous 48 states, shipping is intelligently calculated by our delivery partners (USPS, UPS, and FedEx) based on the order weight and shipping location.
How do I track an order
You will be provided with a tracking number once your order has been shipped out by our warehouse staff. You can use that tracking number to track your package on USPS, UPS, FedEx, or DHL website.
What are my payment choices?
We accept all major credit cards, PayPal, or Square payments.
How do I contact customer service?
You can chat with our service representative via the messenger icon on the website or go to the “contact us” page on our website to submit a service ticket. For emergency requests, you can contact us directly through our toll-free number at 877-886-6822